So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. Virgin mobile - yodel delivered me some one elses parcel wow. . . Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. . We can understand the inconvenience caused to your day and want to best help. Arrowmunda. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. . . Browse Virgin Media Virgin Media Community. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. We would like to show you a description here but the site won’t allow us. Horrible, they treat customers like you own them something. He assisted me with that but not beyond that. My Virgin Media App. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. 13-01-2023 14:29 - edited 13-01-2023 14:30. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. wonkydragon. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Security matters. It's just that I'm stuck home now, waiting for the delivery without a. Get it for your Android device. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2Does anyone know how long it takes for a response from the “back office team” i was told I would receive a response in 5 days. 5 million in 2020. Browse Virgin Media Virgin Media Community. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. All the documents were signed , all. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. - Create returns labels for 300+ retailers. It didn't arrive and the next. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Unfortunately we don't use the Openreach master sockets as they are BT only. We would like to show you a description here but the site won’t allow us. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. but I can't. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. 3 weeks ago. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. - 4856480Send a parcel with Collect+. The overall user rating for this number is Negative . Despatched from BOREHAMWOOD DEPOT. Yodel returned to sender. When nothing arrived I phoned and di. QuickStart, set up and connections. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Sign in . Simply select the track your parcel link in the email and enter the code to get the latest update. To date not had any communication from Virgin Media chasing return of equipment. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. My parcel with a hub 4 was supposed to be delivered on Tuesday. Make sure your TV and your box are switched on. My Virgin Media App. And now Yodel's delivery tracker is saying that I am unauthorised to make. (You can find t. Dial: 150 – free on our home phone or mobile. There are two ways to return a parcel through Yodel. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. | Read 42,321-42,340 Reviews out of 430,843Yodel have lost my package. Lee1981. got a text to say they couldn’t - 5153083. Browse Virgin Media Virgin Media Community. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. You presumably have the tracking info so there's nothing much you can do/need to do. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Yodel customer service said they couldn't do anything without a tr. Hello. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesOptions. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. i. Free tracking available as standard. I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. So I went outside my house no package,. We would like to show you a description here but the site won’t allow us. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. I have had a look into your service on our system and I can see you recently contacted our team regarding this. 44pm and the. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Any help? - 5120948Hi there Bradley2, Thanks for your post and welcome to the community. If your parcel is able to be rearranged, you will see the options that are available to you. Parcels returned to the retailer within 72 hours. on 12-05-2023 19:08. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. . Any ideas? ThanksYodel returned to sender. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Most QuickStart kits have just 6 cables, connectors and powerlines to. From £ 38 a month. But until Thursday evening, there is no delivery, no update, nothing. Openreach has just launched a revised. Global Media Limited: Website for A. Yodel failed to deliver. If you’re not offered QuickStart or would rather have your. Complain case #030322910. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. on 08-11-2022 12:42. Quickstart is the quickest and easiest way to setup our services. 00 guaranteed…Thanks for reaching out to us regarding your issue. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. We would like to show you a description here but the site won’t allow us. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. To whom is May concern. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. We would like to show you a description here but the site won’t allow us. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. . I have looked everywhere. The items were not ordered or paid for by me. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Sorry to hear you have been having issues with your Yodel delivery. It's disappointing howe. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. on 16-09-2022 08:23. Tesco Direct. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. I booked this. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Clearly there has been a hiccup between VM & Yodel and I’m now left without. We would like to show you a description here but the site won’t allow us. Posted by vc-10Greater Manchester. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. Security matters. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. on 16-09-2022 08:23. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Joining in. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. Thousands of Yodel stores nationwide. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Yodel returned to sender. We would like to show you a description here but the site won’t allow us. The Voice. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. As in the title. 10/11/23 15:13. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. - Track the progress of your returns. The Virgin Media website will open in a new tab. Sign in . Virgin Media Price Guides. We could not find the parcel anywhere near the house at all. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. 09/11/23 14:35. Manage Your Account. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . We would like to show you a description here but the site won’t allow us. Yodel works with many retailers to offer Return to Yodel Store services. I would be grateful for any advice on the best way to proceed. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. But this was before we were due to move in - so when Yodel gave m. Tech Chatter. i. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. Virgin Media is part of the Liberty Global organisation, which also includes other media and. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. We would like to show you a description here but the site won’t allow us. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. - View Collect+ stores on a map. Entertain me; Broadband Deals. I don’t have and have never had an account with virgin. Reply. Mobile phone scam. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. ) Need help? Visit would like to show you a description here but the site won’t allow us. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. You may also wish to ring us on 0345 454 1111, and our team may be able to. Openreach has just launched a revised. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. My Virgin Media App. I don’t have and have never had an account with virgin. 07-06-2021 13:00. Created Sep 23, 2009. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. I've had a new 360 box. About GXO Logistics. How to track a home delivery. Absolutely crap service. 15/11/23 09:44. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Browse Virgin Media Virgin Media Community. In response to Steven_L. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Received email on the 19/7/21 to advise my ord. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. Virgin Media. Networking and WiFi. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. - Track the progress of your returns. Watch out Samsung!We would like to show you a description here but the site won’t allow us. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. Watch out Samsung!We would like to show you a description here but the site won’t allow us. (England) I bought a mobile on contract from virgin media. My parcel with a hub 4 was supposed to be delivered on Tuesday. The kit was due to be delivered on the 3rd. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Click on the brands below or scroll down to the handy brand finder. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. Chris_W1. 4K compatible TV/device required to watch Ultra HD. The Collect+ Send service is in partnership with Parcel2Go. Being returned to Virgin Media. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. Parcels returned to the retailer within 72 hours. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). I contacted their support team via live chat to be informed it would be delivered Wednesday. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Phone. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. From £ 38 a month 18 month contract Check it out. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. I upgraded from 200 to 1GIG and expected a sb4 to arrive on the agreed date. You cannot blame the postal strikes, yodel etc. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. . Options. Yodel stole my parcel. I don't work for Virgin Media. I tried to contact Yodel customer service. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Two different men tried to retrieve the parcel from me but I. Should you need us again, please do reach back out to us. - Find your. on 28-03-2023 08:11. But until Thursday evening, there is no delivery, no update, nothing. So, there was a bit to and fro getting the date sorted. I would be grateful for any advice on the best way to proceed. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. If you can get Quickstart, you can choose one of two delivery options. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Account - Mobile. Account - Mobile. I'm a Very Insightful Person, I'm here to share knowledge. The note stated that they had left his. Seems a shame to throw in the bin plus don't want a bill from Virgin. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Hopefully they can reconnect the older hub for now. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Well-informed. Global Media Limited A. Where is your parcel coming from: Where is your parcel going to: Weight. Thanks for your post and welcome to the community. Mobile Your Account. . Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. Stream box and remote remain property of Virgin Media. A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. - Find your nearest Collect+ store. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. The issue is there was more than one item in the parcel. Quote & Book. 7 million in fiscal 2021, up from £9. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. If VM tries to charge you, you can always post back on. 15 Comments. I signed up to Virgin broadband and was told my router would arrive on the 26th. Virgin Mobile. This will be a few weeks in advance so you'll have. - Track the progress of your sent parcels. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. Options. wonkydragon. The talks between Virgin Media O2 and. countjac. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Options. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. Scam texts can also come. See Deal. Packaging We would like to show you a description here but the site won’t allow us. SpeedDelivery of your equipment to store via Yodel is free. Manage Your Account. I tried to contact Yodel customer service. At least 30Mbps download speeds in every room or £100 one-off credit. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. If you didn't arrange your return through the app, you can find. Simply ring our friendly customer service team. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. Virgin Media. . 08/11/23 21:45. On our wavelength. on 02-12-2021 17:04. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. not to me. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. So far, the order has been stolen by Yodel’s driver. Virgin Media deliver their routers via Yodel. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Account - Cable. Virgin Phone Switchover. Being returned to Virgin Media. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Browse Virgin Media Virgin Media Community. If you have a tech booked they would have the equipment. 2 weeks ago. In response to Zach_R. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. i. Options. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. About GXO Logistics. Forum Team. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. . This was a 4 week wait. Sign in . Chatter and natter. I am sorry to hear about the issue regarding your handset value. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. This sometimes will give you an estimated time too. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Processed at National Hub. As with most live chats nowadays, there is a virtual assistant to help you at first. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. There are now several posts on here about this scam which has happened to me in the last week. Zavvi. . Virgin Mobile. on 25-04-2023 17:04. 3 weeks ago. Thanks for posting, and a warm welcome to our Community Forums. We would like to show you a description here but the site won’t allow us. But then the envelope arrived to return it and I used this instead. Despatched from BOREHAMWOOD DEPOT. This applies to calls from any phone line, including mobile, landline and payphone. Expecting delivery of router today but Virgin Media have not. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. Hi Karubin welcome to the community! Thank you for posting. Entertain me; Broadband Deals. It is not on any of the emails or texts sent to. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. Thank you for the update, please let us know how things go. 5 months ago I was upgraded from Hub 3 to 5.